DSA recently released a report on CFPB cryptocurrency related consumer complaints. Our analysis looked at cryptocurrency complaints on a product level and at firms focused on cryptocurrency.
What did we learn from CFPB Cryptocurrency Complaints?
- First, the term Virtual currency is potentially confusing, overly broad, or unclear to consumers who file complaints with the CFPB.
- Next, traditional financial institutions and payment companies are often named in cryptocurrency-related complaints, even if they don’t offer crypto products.
- Third, there are differences amongst crypto-focused companies on which products and issues customers complain.
Watch the short video summarizing DSA’s findings on cryptocurrency complaints:
Want more Cryptocurrency Insights?
What can we learn from CFPB Consumer Cryptocurrency Complaints?
Read DSA’s 2021 Cryptocurrency Exchange SAR Insights.
Read DSA’s analysis on Unregistered Cryptocurrency Exchange SARs.
Read DSA’s blog “Cryptocurrency SARS: What do we know?”