What did we learn from CFPB Cryptocurrency Complaints?
- First, the term Virtual currency is potentially confusing, overly broad, or unclear to consumers who file complaints with the CFPB.
- Next, traditional financial institutions and payment companies are often named in cryptocurrency-related complaints, even if they don’t offer crypto products.
- Third, there are differences amongst crypto-focused companies on which products and issues customers complain.
Watch the short video summarizing DSA’s findings on cryptocurrency complaints:
Want more Cryptocurrency Insights?
Read DSA’s 2021 Cryptocurrency Exchange SAR Insights.
Read DSA’s analysis on Unregistered Cryptocurrency Exchange SARs.
Read DSA’s blog “Cryptocurrency SARS: What do we know?”